Why Choose Us?
Why Choose Us?
Owner Operator Scott Sunkel, a 32 year veteran, is known as an industry leader that provides the highest level of service and customer satisfaction in the Contra Costa County area.
That statement is backed by the educational governing body of IICRC™ the unbiased consumer rating reporting agencies of Diamond Certified™, BBB™ plus many personal testimonials throughout local web sites from Realtors, Angieslist™, your neighborhood Nextdoor™ app and other consumer review sites. Scott and wife Tami have proven their commitment, worth, and value as educated, informed, dependable and trusted contractors through the years. So much so in fact, not only does the company guarantee their workmanship, but so does Diamond Certified™. They are confident their yearly research and audit (performed by Americans Rating Corp) on them is solid! They research their annual customer satisfaction rate (from all contracts), obtain any claims from complaint bureaus, perform background checks, contact all insurance carriers to assure validity and check personal financials for stability. If after all processes meet a 90%+ customer satisfaction rating and all other criteria is met, the company is then approved for Diamond Certified status. Most fail! “We ask to be audited on purpose! We’re confident in our business ethics and workmanship. We pay DC to do their due diligent, pass or fail at our own expense! If we pass (which we have every year since 2005 when they started), we advertise that fact, as it’s an accomplishment and security for consumers to count on.”
The question constantly arises, “Do you use chemicals?” How about the answer to that be the truth about responsible cleaning!
If you’re looking for transparency, the answer is yes we do! That’s true with ALL carpet, tile, grout, stone, upholstery, and wool rug cleaners around the world! Did you know? Or have you been mislead? We need detergents to break down soils in flooring and fabrics just as we need shampoo, dish soap, detergents for our body, dishes and clothes to come clean. We all know, water (earths most universal solvent, chemical), by itself won’t emulsify soils/oils completely on its own, nor will it uphold your warranties. Companies that lead consumers to believe otherwise have compromised their integrity to get a foot in the door to make a buck (most of them with no regard to education, your health or outcome in mind). Thus the reasoning of why carpets seem to get dirty faster after a cleaning. Make no mistake, weather organic or not, detergents/cleansers (chemicals), are a necessary part of any cleaning. However, you’ll be happy to know our cleansers (detergents, organic or not, chemicals) that your job requires to emulsify soils are far less toxic than what you’re currently using to wash your dishes, cloths, hair, car, dog and body with, and they’re all rinsed away in our deep steam cleaning extraction process! There are no illusions of clean, they are truly deeply cleaned and will stay clean as prescribed. What you should be asking when shopping is, does the person/company use them responsibly and are they educated in terms of their compatibility so there are no effects from cleansers after the cleaning (no residues or toxins). That answer is yes with us!
We are 3 decades deep in our expertise and have studied the effects of proper mixing and neutralizing techniques through professional schooling. We are not only a certified company, but a Certified Firm with the carpet manufacturers nation wide.
We are one in only a handful of companies in the area capable of upholding your warranties. The bottom line is, when shopping our industry consisting of carpet cleaning, upholstery cleaning, wool rug cleaners, grout cleaning, tile and stone cleaning, for a credible company, make sure to shop the information they put out(method, will it void your warranty, what schooling acquired for proper mixing and neutralizing of their products, how they know they’re compatible read more the person that will be doing the work and their ability to educate you so you can make an informed cost effective decision that fits your needs?
Being a passionate homeowner/contractor and restoration specialist, I’m clear on having the best tools for the job. Start Fresh Restoration enjoys use of the latest technology in both cleansers and machinery.
Our tools can’t be beat! Our system can’t be beat! Not only do we choose to spend top dollar for the best truckmount deep steam cleaners, but we are religious about proper maintenance so you are get the best equipment running at its peak performance. That said, our service reputation and cleaning method has been recognized by leading manufacturers and has earned us the title of being a “Certified Firm”. We are one of only a handful of companies capable of upholding consumers warranties. This is true with over 95% of manufacturers, happy bout that!
Given our 30+ years in business, we are considered pioneers of the 50yr old industry. We’ve used all methods of cleaning and created some of our own tricks of the trade. We are called on by fellow cleaners to help out when things get technical.
In addition to our own research and knowledge base we’ve been continually educated by the Institute of Inspection Cleaning and Restoration Certification (IICRC) most of our career. We are certified in all 4 methods of cleaning offered in todays market. Long story short, the IICRC is the only governing body for our industry. That’s right, no cleaner needs to pass a test and there are no contractors license offered/demanded to operate a cleaning business. So, without self discipline to seek education and responsibility to seek the chemistry, it’s highly likely you’re going to end up with toxic residues solutions in your seemingly cleaned items, seriously!
Our pictures and videos may not look professional, they are mostly taken with our phones with one hand on the cleaning tool and one on the clicker. The good news is all our work is shown with zero photoshopping.
What we’re known for is how to clean, what people expect in a service company and how to keep all involved happy and healthy, including ourselves. We shoot straight with people. From the initial contact with you, Tami and I promise your time won’t be wasted. We listen to your needs and concerns then answer with thought, not only because we have a lifetime of education on the subject, but because it’s a passion. As you may have gathered from our various slideshows on the site, I’m passionate about the restoration of all things, owning a successful business and working in the field. It allows me an opportunity to prove that the superior businesses of today are the ones that tell all openly and to do so with pride, integrity, responsibility, good morals and honesty. I believe the new business generation is calling it transparency and sustainability. I hope we had some influence with one or two of them! Staying small as owners\operators makes that easy. It truly is living the dream in my eyes.
With us, you’ll get a two person crew at no extra charge and it’ll always be myself and my wife Tami at your service, because we like it that way!
If urine or extreme staining of any kind is your issue, browse through the site and relax…we have the knowledge to remove the most stubborn stains on on any carpeting, rugs, upholstery and even stone. We are very passionate about our work and your satisfaction. We are known for our ability to succeed where most fail and we are consistent at it. As mentioned above, not only do we guarantee our workmanship, but so does the rating company Diamond Certified that keeps us on our toes requiring us to be customer rated (surrender all our contracts for them to call our customers to rate us) yearly through their stringent audit program. We ask for it on purpose in order to insure ourselves we aren’t dropping the ball on our work. It’s a major audit and a bit scary process, but it’s another way of showing customers we plan to be around for a long time.
There is more to this business than meets the eye! Our feeling has always been to maintain an energy and fitness level that allows us to work all day without fatigue.
Fatigue brings on compromise in workmanship, compromise is the catalyst for deceit/greed and soon becomes a bad habit in a persons daily actions. Habits are hard to break if not impossible. We choose to take the easy road. We stay fit, live clean and are responsible for our actions. We maintain a strict diet that assists in ridding a body from disease. We hate unnecessary chemicals and choose to know that what were using in our work is safe and compatible with other products and rinsing agents.
Lastly, the best advise I can offer
When you’re shopping around, make sure you shop the individual that’ll be coming out to do the work! If you can’t find anything about them, or you feel your questions are being brushed off by the office help in order to get a tech in your house or it’s a big or newish company with fast talkers running around seeking commissions, lose the number, it’s not worth the risks! They’re in it for all the wrong reasons. There’s no integrity in that, you will most likely waste a bunch of money and worse, have unexplained health issues down the road. It’s all really about the knowledge, passion, integrity, reliability and tricks of the trade of the tech that will be doing the work to get what you’re paying for.